“In public safety, time can be the difference between a successful outcome and a tragedy,” said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. “Assist saves time and time saves lives. We’re focused on delivering the real value of AI through personalized suites that support the specific needs of each emergency responder. Assist seamlessly transitions intelligence from one person to the next to improve accuracy, speed and safety.”
Motorola Solutions has announced the launch of Assist Suites, a portfolio of role-based AI for public safety solutions designed to deliver the right intelligence to the right person at the right time. Assist Suites synthesise multiple sources of data from across an agency – 911 audio, body and in-car camera footage, radio transcripts and more – into a unified thread of intelligence to help accelerate emergency response times, enhance safety and transparently support the highest levels of operational and reporting accuracy.
The Dispatcher Assist Suite helps streamline 911 information intake and emergency dispatch and coordination, and the Responder Assist Suite helps enhance field officer safety and reduce the administrative burden of report writing.
The suite’s flagship report-writing tool, Narrative Assist, cross-references an officer’s first-hand account with multiple sources of incident data to build a police report grounded by verified intelligence. Assist highlights discrepancies for the officer’s review to maintain human-led oversight and retains a clear audit log of all AI suggestions.
Research reveals that nearly half of a call handler’s time on 911 calls is spent verifying information, while officers spend approximately 40% of their shift behind a keyboard rather than in the community. Assist Suites are designed to address challenges driven by the dual crises agencies face: a massive influx of data and a critical shortage of public safety personnel.
The role-based suites recognize that AI’s value can vary significantly between the command center and a patrol car. More suites will follow this year to support additional public safety and enterprise security roles.
“Motorola Solutions has helped us step into modern policing and made our department a lot more efficient, easily saving us up to 40 hours a week with these AI technologies,” said police sergeant Michael Sellner of the White Bear Lake Police Department, Minnesota. “We’ve seen Narrative Assist cut report writing time from an hour down to 15 minutes and Redaction Assist drop video redaction time from 35 hours to just one. The AI features in Motorola Solutions’ Responder Assist Suite allow our officers to stop staring at screens and get back to proactive policing.”
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