Amazon One Medical has launched its Health AI assistant in the US via the One Medical app. The agentic assistant is an AI-forward feature that makes getting health care simpler, more highly personalised, and more actionable by answering health questions, booking appointments and managing medications.
Co-developed with One Medical’s clinical leadership, the Health AI assistant provides 24/7 personalised health guidance grounded in each patient’s unique medical history. And when clinical expertise is needed, the assistant seamlessly connects patients to their care team via messaging or by booking a same or next day appointment.
Available now to Amazon One Medical members in the One Medical app, Health AI helps patients take charge of their health with personalised insights drawn from their complete medical records, lab results, and current medications—all protected with Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security safeguards.
Unlike generic health information tools, Health AI understands a patient’s medical context without requiring them to manually upload personal information from multiple health care providers and services. It delivers tailored guidance that considers past health care concerns, test results, vaccinations and current medications.
Health AI in the One Medical app can: Answer general and complex health questions by explaining lab results and explaining what this information means for you.
Provide 24/7 health guidance on symptoms, conditions, potential treatments and wellness questions.
Help you choose the right care option based on your specific situation. This includes a virtual visit, an in-person appointment or urgent care.
Streamline your ongoing care tasks, including helping you book appointments with your One Medical provider, or renew medications, which you can choose to fill with Amazon Pharmacy.
“The US health care experience is fragmented, with each provider seeing only parts of your health puzzle,” said Neil Lindsay, senior vice president of Amazon Health Services. “Health AI in the One Medical app brings together all the pieces of your personal health information to give you a more complete picture—helping you understand your health and supporting you in getting the care you need to get and stay well. Health AI makes getting health care easier and more convenient, so patients can focus on what matters most: their health.”
Health AI recognises when symptoms, situations, or specific queries require or benefit from human clinical judgment and provides options for members to seamlessly connect with their One Medical provider and care team through messaging, an immediate video call, or an in-person appointment.
For example, if a member reports concerning symptoms or has specific clinical criteria that warrant in-person evaluation, Health AI will recommend the appropriate level of care and even make a virtual or in-person appointment, often for the same or next day, or in minutes when needed.
“Even as AI capabilities expand, the patient-clinician relationship—built over time and rooted in shared humanity—remains crucially important and irreplaceable,” said Dr. Andrew Diamond, chief medical officer at One Medical. “Our Health AI enhances this relationship by helping members understand their health information and manage their routine health tasks, coaching them to stick to their health program, and quickly connecting them to their trusted providers when they need the care and expertise of a human clinician.”
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